CUSTOMIZED ERP/OPERATIONS MGMT. SYSTEM – TRADING & SERVICING
Implementing an ERP in one go is very difficult task and been always a candidate for failure. We believe the best approach is to automate a company’s operations in the first step and then build an ERP system on top. This why we provide Operations Management Systems. This OMS is very specific to General Trading and Servicing.
MENU STRUCTURE AND DASHBOARD
Since a complaint free service centre is of paramount importance for the business management monitoring and intervention is vital.Dashboard provides the management with easily readable information on service request status.
From the user-friendly menu shows the areas covered by the system including stock of parts extended warrantee etc.
JOB ALLOCATION
Service requests received are registered and need to be allocated to technicians.
This module makes it easy to select a technician for a particular job.
Once the job is allocated the system automatically sends a text message with details of the customer and complaint to the technician.
SUPPLIER INVOICE
When parts are received from supplier their invoice is registered using this module
The system automatically calculates cost of the item and also updates the stock level
REPORTS
All necessary reports required to efficiently run the service centre business is provided.
The custom report designer gives you the capability to design your own ad hoc reports as well.
